Job Description
Position: Client Manager Job Code: CM110411
Company: SFL Data
Location: San Francisco, CA
Reports to: VP of Client Services
SFL Data is the first e-discovery service provider to deliver a fixed-price managed service that enables Fortune 500 corporate legal departments and law firms to gain a world-class e-discovery function without building it. The outcome – dramatically reduced litigation costs (over 50%), better control and visibility, and defensible results. SFL Data’s clients include Oracle, T-Mobile, and Yahoo! as well as more than 100 AmLaw 250 law firms. Founded in 1998, SFL Data is a privately held company based in San Francisco. The company is growing rapidly in a dynamic, fast-changing industry.
SFL Data is actively looking for an ambitious, create-your-own-destiny Client Manager who wants to “build a business within a business”. As an SFL Data Client Manager you and your team will manage and grow critical corporate and law firm accounts. You will oversee a team of project managers and analysts and act as the single point of accountability and ownership for your client to develop a long and fruitful working relationship.
Responsibilities:
Ensure that your clients have a winning experience with SFL Data and are “Raving Fans”
Be the single point of accountability for your clients and within SFL Data for all projects and cases within your client base – “the buck stops with you”
Lead, manage and develop a team of project managers and project analysts – training, coaching and ensuring accountability
Manage the delivery of our e-discovery solutions across all cases through your project management team within your client base
Ensure that your clients are getting effective, timely and accurate communication – including on project status, and on necessary escalations and alerts
Support your project managers to understand client needs and establish realistic project scope and delivery expectations for each case and new projects with your clients
Lead your clients and team through key strategic decisions that will affect the cost and risk of their e-discovery – from meet and confer prep and early case planning to data culling, review strategy and production
Manage perceptions among the various stakeholders in each case: end client, law firm, review partners, and others.
Stay abreast of the latest solutions, technologies, case law and approaches to e-discovery, including supporting with internal process development and thought leadership
Grow your business – in terms of clients, cases, revenue and people under management
Qualifications:
In-depth knowledge in and expertise of all stages of the e-discovery process and solution set. Knows where the industry is going and the future needs of our client base
Knowledgeable about both the legal and the technical:
o The legal: the litigation process, key events / milestones, ability to read a complaint
o The technical: How to collect, process and manage data through the cycle
Has experience as the leader and “senior backstop” on e-discovery engagements
Has extensive experienced (5 years minimum) in tough case management – managing large, complex, multi-party e-discovery engagements:
o Large: millions of records, hundreds of reviewers
o Complex: culling and review workflows
o Multi-party: In-house counsel, outside counsel (potentially more than one), review company, other service provider players
Is enterprise and perception management savvy. Has engaged directly with clients at the corporation, and understands the perception management challenge.
A track record of delivering tough messages to senior people. Can go “toe-to-toe” with litigation partners, practice leaders at review companies, and lead inside counsel while maintaining effective and productive relationships.
Is a deeply trusted resource for his / her clients
Has a track record as a strong co-coordinator. Can coordinate dedicated teams of project managers and shared subject matter and operations support to deliver effectively for clients
Has a track record as a strong manager. Has a proven ability to manage and grow direct reports through an upward career trajectory.
Demonstrated extraordinary detail-orientation. Can both fly at 10,000 feet understanding the case status and key priorities, and dive into fine detail at any time.
An extremely strong and mature communicator – written and verbal – instilling confidence within clients and the company
As ability to operate at a strategic level. Can handle both a 6 month proactive / planning view and a 1 day what needs to happen immediately view
Demonstrated upward mobility and career progression
SFL Data is proud to be an equal opportunity employer. We offer a wide range of benefits including paid time off, paid holidays, medical, dental, and vision insurance, company paid life insurance and long term disability insurance. We have a 401k plan, FSA 125 plan, and commuter benefit plans.
TO APPLY FOR THIS POSITION, EMAIL RESUME AND SALARY REQUIREMENTS TO careers@sfldata.com. Enter “– Job Code CM110411 ” in the subject line.
